Our customers are important to us and our goal is to offer the best service and clearest information possible. All orders placed via the online store, by telephone or by e-mail have been accepted in accordance with the following terms of purchase.

Prices of the products
All prices on www.taur.se are inclusive of 25% Swedish VAT. Prices are subject to significant price and currency changes. We also reserve the right for any errors in article information.

Placing an order
You who order must be over 18 years old, or have parental consent. 

We recycle!   
We use most of the packing material we receive from our suppliers.
This means that you can get goods in reused cardboard boxes, reused bubble wrap, shredded paper, stretch film, etc. Therefore, it happens that the packages we send are sometimes not in new condition, but for the sake of the environment, we prioritise recycling over appearance. However, we guarantee that function does not come second - your order will always arrive well packed in functional boxes.
We are working to reduce the use of plastic at Taur. For this reason, your new bridle or saddle may be packed in a material other than plastic bags or bubble wrap. However, we will always make sure that your product is well protected.


ORDER CONFIRMATION
An order confirmation is automatically sent to your email address when you place an order. Have you not received an order confirmation? Check that you have entered the correct e-mail address. Otherwise, contact us and we will check if your order is registered.


WHEN YOU HAVE RECEIVED YOUR PARCEL

UNRESOLVED PARCELS

Unredeemed parcels are not covered by the right of cancellation. If you have not collected your parcel within Postnord's time limit (7 days at the Postnord collection point), a fee will be charged for administration, return shipping to us and handling. Fee as below:

- Parcels under 3 kg = 250 SEK (within Sweden)
- Parcels 3-5 kg = 300 SEK (within Sweden)
- Parcels over 5 kg = 350 SEK (within Sweden)

- Parcels under 2 kg = 50 EUR (within EU)
- Parcels 2-4 kg = 70 EUR (within EU)
- Parcels 4-5 kg = 80 EUR (within EU)
- Parcels 5-10 kg = 100 EUR (within EU)
- Parcels over 10 kg = 150 EUR (within EU)

- Parcels under 2 kg = 60 EUR (outside EU)
- Parcels 2-4 kg = 80 EUR (outside EU)
- Parcels 4-5 kg = 90 EUR (outside EU)
- Parcels 5-10 kg = 110 EUR (outside EU)
- Parcels over 10 kg = 180 EUR (outside EU)

If the shipment has been delivered to you free of charge, the actual freight charge for the delivery will be added, also based on weight.

Refunds are denied for saddles and other specially ordered products.


RIGHT OF CANCELLATION FOR STOCK ITEMS
When you shop online, as a private individual you have a 14-day right of cancellation within Sweden under the Distance Contracts Act. No right of cancellation applies to companies. The right of cancellation is valid for 14 days from the date the package was received. Please note that the right of cancellation does not apply to products ordered according to the customer's wishes (e.g. certain saddle models and Grandeur products). See separate conditions for these products below. The right of withdrawal also does not apply to cut-to-size products. 
You may only exercise your right of cancellation if the product is unused and in unchanged condition. When returning a dirty / uncleaned product, we reserve the right to refuse a refund or a deduction from the amount corresponding to a depreciation of up to 100% depending on the condition of the product. Bareback saddles / riding saddles / lambskin saddles are not repurchased if they are ridden in or are dirty. Original packaging must be enclosed, if this is missing, a return fee will be added.

When ordering a bareback saddle / riding pad, we recommend that you read our saddle guide before purchase.


How to return a product:
Always contact Taur before returning the product at info@taur.se. Please note that returns will not be accepted if you have not contacted us.
Print and fill out this form (PDF) and enclose it together with the original receipt and any warranty certificate.

Labels and price tags must remain and original packaging must be intact.

In the event of a cancelled purchase, you as a customer pay both return and return shipping. If you want to return an exchange item, shipping will be charged.

The product to be returned must be received by us as soon as possible, but no later than 14 days after you have cancelled. Keep the receipt of the shipment that you receive from the carrier.

After we have received and checked the product, your Klarna invoice will be settled alt. Payson or Swish payment within 14 days.

DVDs can only be returned in unbroken/sealed condition.

Returns that are damaged, dirty or otherwise affected cannot be accepted and will be sent back to you (shipping cost will then be charged to you).

Any discount code does not apply to exchanges.

You as a customer are responsible for the item until we have received it.

Notified return products are collected at the delivery point once a week.

If you want to exchange for another product, we offer the shipping cost of the new item / items (applies within Sweden). Applies to the first exchange. When returning an exchange, shipping of SEK 79 will be charged. When exchanging to another product from abroad, shipping andIf you want to exchange for another product, we offer the shipping cost of the new item / items (applies within Sweden). Applies to the first exchange. When returning an exchange, shipping of SEK 79 will be charged. When exchanging to another product from abroad, shipping and any fees will be added.


If the item is sent free of charge from Taur, the actual freight will be charged. Shipping prices within Sweden: <1 kg = 79 SEK, <2 kg = 140 SEK, <3 kg = 220 SEK, <5 kg = 270 SEK, <10 kg = 380 SEK. When returning riding paddles / bareback saddles / driving straps / training straps / saddles and other bulky items, actual shipping will always be charged according to the above shipping prices.

Please note that Taur is not responsible for any overdue invoices at Klarna. You can log in to Klarna yourself (My Klarna) to extend the payment time or register the return of goods (‘Report return’)

The product is sent with Postnord's services in original packaging or with, for example, Postnord's prepaid blue envelope. We recommend the Postnord Skicka Direkt service for slightly larger parcels. Do not send via cash on delivery. If the item is returned with DHL or Schenker, the package must be sent as a business package directly to our company address (not delivery point).


Here you send your return:

Opux AB
Hätteboda Mossen
36295 Urshult, Sweden
SWEDEN

For campaigns where free shipping applies, the following conditions apply:
In the event of a return, the actual freight incurred when we sent the item to you will be charged.
Shipping prices within Sweden: <1 kg = 79 SEK, <2 kg = 140 SEK, <3 kg = 220 SEK, <5 kg = 270 SEK, <10 kg = 380 SEK.
Shipping prices within EU and Norway: <1 kg = €18, <2 kg = €22, <3 kg = €32, <5 kg = €55, <10 kg = €100.
Shipping will be charged in case of exchange.
If I have purchased with a gift voucher and return the item, will I get a refund?
If you buy an item with a gift voucher and then return the item, you will receive a new gift voucher back (sent by email). You cannot get a refund when the item was originally purchased with a gift voucher.


RIGHT OF CANCELLATION FOR MADE-TO-ORDER GOODS

When ordering customised goods that are manufactured according to the customer's wishes, the right of withdrawal is only valid for 14 days after the customer has received order confirmation. After that, the right of cancellation ceases to apply. This means that you as a customer have the opportunity to cancel the agreement (cancel the product) by contacting Taur within 14 days of ordering. Cancellation later than 14 days after ordering is not accepted.

This condition applies, among other things, to all saddles manufactured according to your wishes, such as Grandeur's products, saddles and other products ordered according to your wishes. However, exchange for a product with an equivalent amount against shipping surcharge can be accepted by agreement.
Any down payment is not refundable in the event of cancellation.
Please note that products that are not included in Taur's regular range cannot be returned.


RIGHT OF CANCELLATION SADDLES
The right to open purchase does not apply to products manufactured according to the consumer's instructions or products that have been used and are therefore considered used. These conditions include most saddles. The following saddle models are not standard, i.e.RIGHT OF WITHDRAWAL SADDLES

The right of withdrawal does not apply to products manufactured according to the consumer's instructions or to products that have been used and are therefore considered second-hand. These conditions include most saddles. The following saddle models are not standard, i.e. they are all customised: Taur Gaiter (all models), Taur Spider, Taur Viper and Taur Opux Dressage. Cancellation of an ordered saddle can only be made within 14 days of ordering the saddle (see above condition ‘Right of withdrawal for ordered goods’). Cancellation later than 14 days is not accepted. We recommend that you read our saddle guide before purchasing a saddle.

However, we still give our customers the right of return under the following conditions:
Always contact Taur in case of return. Please note that returns will not be accepted if you have not contacted us.

For the following conditions to apply, the saddle must be returned within the cancellation period of 14 days after receipt of the shipment. This means that you have the right to try the saddle during this time under very careful handling.

In the event of damage to the saddle or its accessories (irons, front forks, panels, straps, etc.), the saddle can not be returned.

A return fee corresponding to the saddle's depreciation will be charged. If the saddle is returned in visibly used condition, we reserve the right to make further deductions from the value of the goods or refuse the return. Please note that saddles ordered with optional fittings, cannot be returned.

Return fee corresponding to depreciation for all saddles (except Taur's own saddles) = 20%. 80% of the value of the goods is refunded upon return. The customer is also charged actual shipping according to Postnord's price list, fn. 380 SEK within Sweden (bulky packages <15 kg). All other countries: €100.

Return fee corresponding to depreciation for Taur's own saddles - Taur Gaiter, Taur Viper and Taur Spider = 10%. 90% of the value of the goods will be refunded upon return. The customer is also charged actual shipping according to Postnord's price list, fn. 380 SEK within Sweden (bulky packages <15 kg). All other countries: €100.
In the event of a change to another saddle model, freight will be charged t&r.
If the saddle does not correspond to what was agreed in the order (wrong colour, size, etc.), this must be reported to Taur within 3 days of receipt. Please note that the saddle may not then be used.
When returning a saddle, the customer pays the return freight to Taur.
The saddle is returned directly to Taur's warehouse in Sweden.
Please note that Taur is not responsible for any overdue invoices.

Special conditions for promotions
The usual right of cancellation also applies to promotions. A promotion or offer of a gift or extra discount is only available for new purchases and cannot be obtained retroactively. Promotional offers cannot be used for exchanges either. The gift or discount cannot be transferred to another purchase.
Our promotions and offers cannot be combined with other offers, discount codes or discounted goods.
For campaigns where a product is included or may be purchased for a value of SEK 1, the following conditions apply:
- The promotional offer can only be utilised on one purchase occasion unless otherwise stated.
- The campaign only applies to orders placed during the campaign period and the offer cannot be utilised on previously placed orders.
- If the total amount of the order is less than the minimum purchase amount applicable to the campaign, the product will be removed from your order when the order is completed.

In the event of a return of a product so that the purchase sum is less than the minimum purchase value specified in the campaign, the campaign product (for SEK 1) will also be returned to Taur - alternatively, the campaign product will be charged at its actual value. In the event of an exchange, the gift or discount cannot be credited to another product. Nor can the gift or discount be transferred to another order.
For campaigns where free shipping applies, the following conditions apply:
In the event of a return, the actual freight incurred when we sent the item to you will be charged.
Shipping prices within Sweden: <1 kg = 79 SEK, <2 kg = 140 SEK, <3 kg = 220 SEK, <5 kg = 270 SEK, <10 kg = 380 SEK.
Shipping prices within EU and Norway: <1 kg = €18, <2 kg = €22, <3 kg = €32, <5 kg = €55, <10 kg = €95.
Shipping will be charged in case of exchange.


COMPLAINTS / RECLAMATION

What is a complaint?
The right of complaint is statutory and gives you as a customer the right to complain about a product for up to three years for buyers in Sweden and two years for buyers from any EU-country. If you complain about a product within two months of discovering the fault, you have made a complaint within a reasonable time.
Transport damage must be reported immediately to Postnord or its agent upon receipt.
However, a product that breaks after a period of use is not automatically classed as a complaint. An authorised complaint is a product that has a manufacturing defect, i.e. an original defect that existed from the start.

The right to complain does not apply:
- Wear & Tear: Broken seams, loose screws, broken zips or wear and tear on leather or textile that has occurred after a period of use
- A saddle that has become warped after a period of use. There are many factors that can contribute to the saddle becoming crooked, such as the horse loading at an angle, the rider having different leg lengths, the rider sitting crooked in the saddle, the rider's hips being asymmetrical or the saddle being stored incorrectly
- When using a third-party product, i.e. if you or someone else repaired the product and used spare parts from another brand or repair parts that do not match the product
 - If you bought a second-hand product that was originally purchased from us. The right to complain only applies to the first buyer
- Damage that you have caused yourself. Examples include: a rein torn off after a sudden jerk from the horse, halters and halters torn when the horse was tied up, bridles broken after an accident, saddle girth straps that have worn a lot (often due to a girth that does not match the padding), if you did not follow washing, care or storage instructions, details on the saddle girth, etc. 
 - If you bought a second-hand item that was originally purchased from us. The right to complain only applies to the first buyer
- Damage that you have caused yourself. Examples include: a rein torn off after a sudden jerk from the horse, halters and bits torn when the horse was tied up, bridles broken after an accident, saddle girth straps badly worn (often due to a girth that doesn't match the padding), failure to follow washing, care or storage instructions, details of products broken after incorrect use or use in abnormal conditions
- If the product has the wrong fit for the rider or horse. This is handled under ‘Right of cancellation’

How to proceed when you want to make a complaint about a product
Email pictures and information about the fault to Taur: info@taur.se (NB! Do not send pictures via your mobile phone).
Return the product in its entirety and in a well-cleaned condition. We do not handle dirty complaints. The product must be accompanied by the original receipt/invoice, your name and full address and a description of the reason for the complaint.
If the complaint is approved, we will also pay your return shipping. However, we do not send return shipping notes.

How we proceed when investigating a complaint
We will, together with the relevant supplier or manufacturer, need to conduct a fault investigation to investigate what caused the fault or how it occurred. If the fault in question is not accepted as a complaint but is a so-called external damage (= damage caused by the buyer), the buyer must pay the repair costs and shipping costs. We have the right to refuse a complaint if it turns out that the product is not defective according to applicable law.

How we deal with an authorised complaint
In the first instance, we will have the relevant supplier and their respective workshops / saddleries repair the faulty product. A normal repair time at an authorised workshop / saddlery is from three to twelve weeks. Most of our manufacturers and saddlers are located in the EU, in the US and in South America. The product has to be shipped and therefore the handling takes a little longer.
Alternatively, we will replace the faulty product with a new one. This is done if the supplier considers that the product cannot be repaired.
Thirdly, we replace the faulty product with an equivalent product with the same function. This is only done after agreement with the buyer.
Fourthly, we will give you a reasonable discount in proportion to the nature of the defect.

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GDPR
We store the following personal data about our customers:
Customers: First name, Last name, Company/organisation, Email, Person/org.nr, VAT number, Address, Postcode, City, Country, Phone number.
Orders: IP address, E-mail, , Person/organisation number, VAT number, Address, Company, First name, Last name, Address, Postcode, City, Phone number
Orders: IP address, E-mail, , Person/organisation number, VAT number, Address, Company, First name, Last name, Address, Postcode, City, Telephone number.

As a customer, you can request the extraction, modification or deletion of this data at any time.

COMPANY INFORMATION

CONTACT US
E-mail: info@taur.se

Do you need to call us and ask a question? We have phone hours Tuesday and Wednesday 10-12. Feel free to email us instead, we have a fast response rate to emails during weekdays.
Telephone: +46 70 371 79 98

Taur is part of Opux AB

F-tax

VAT-registered
Liability insured

Org.nr: 559129-5034
VAT: SE559129503401